Retreaver Overview
Retreaver stands out as a leading call-tracking software, highly regarded by users for its speed, flexibility, and user-friendly design. Regarding pay-per-call businesses, Retreaver offers adaptable call routing options, greatly enhancing campaign management efficiency. Crucially, it facilitates easy affiliate and client interaction by sending additional information alongside calls, both making the leads more valuable and assisting conversions.
However, it does fall short in areas like advanced IVR tools and customizable reporting, aspects essential for optimizing performance in this niche.
Top Pay-Per-Call Features
Comparing To Top Pay Per Call Solutions
The table below compares Retreaver with two other top-rated solutions, focusing on features crucial for pay-per-call businesses. In addition to a straightforward checklist, I’ve included screenshots from the websites or demos of Retreaver and its competitors to visually demonstrate how each provider implements these features.
 |  |  | |
|---|---|---|---|
| DIRECT TRANSFERS WITH CALL FLOWS |  | | |
| Predefined sequence of actions that automatically routes incoming calls based on specific criteria or conditions |  |  |  |
| CALL ROUTING WITH IVR | | | |
| Directing incoming calls to the appropriate recipients or departments within an organization using an automated voice menu system |  |  |  |
| CREATING CALL FLOWS | | | |
| Designing and implementing a structured path that incoming calls will follow from the moment they connect to the system until they are concluded |  |  |  |
| LIVE CALL TRANSFERS | |  | |
| Incoming calls to be directly transferred to another recipient in real-time, without disconnecting the call |  | ||
| PING TREE | | | |
| Auction-like technologies used for the distribution and monetization of leads or calls in real-time |  |  |  |
| DNI | | | |
| Dynamically replacing the default phone number on the website with a unique tracking number associated with that specific source. The call is routed to the business along with the source information. |  |  | |
| LIVE CALL ANALYTICS | | | |
| Real-time analysis and reporting of various metrics and data points related to ongoing, incoming, and finished phone calls |  |  |  |
| REVENUE AND PAYOUT REPORTING | | | |
| Tracks and reports on the financial performance of call campaigns, including the revenue generated from calls and the payouts due to affiliates |  |  |  |
| REPORTS USABILITY AND UX | | | |
| Design, functionality, and overall user-friendliness of the reporting features |  |  |  |
| REAL-TIME CALL FLOW TESTING | | | |
| Simulate and evaluate the behavior of call routing mechanisms, IVR systems, and overall call flow designs under live conditions without disrupting actual customer calls |  |  | |
| A/B TESTING | | | |
| Comparing two versions of a call-related element to determine which one performs better |  | ||
| CALLBACK SCHEDULING | | | |
| Allows customers to schedule a callback at a time convenient for them through an automated IVR system, rather than waiting on hold |  | ||
| PER CLIENT BILLING | | | |
| Billing system designed to charge clients based on call activity, performance, and usage for each client separately |  |  | |
| CALL SOUND STUDIO | | | |
| creating and customizing pre-recorded greetings and IVR prompts |  | ||
| CALL RECORDING AND TRANSCRIPTION | | | |
| Automatically recording phone conversations and transcribing the audio into text |  |  |  |
| AI FOR RECORDED CALLS | | | |
| Artificial Intelligence technologies to analyze and derive insights from recorded calls |  |  | |
| INSTANT CALLER PROFILE | | | |
| Instantly providing detailed information about the caller as soon as the call is connected including a range of data collected from CRM systems, public databases, and previous call histories |  | ||
| WEBHOOKS | | | |
| automated callbacks sent to CRM, analytics or other third-party applications in real-time, triggered by specific events within the pay per call system |  |  |  |
| INTEGRATIONS | 86 | 23 | |
| PRICING | Data 23 |  |  |
| OVERALL RATING | 4.2 out of 5 | 4.8 out of 5 | 4.4 out of 5 |
4.0 out of 5
Ease of Use, Reports, Support, Documentation
Although the software has many customization features and is complex, it becomes straightforward once you get used to it. The support team is easy to reach and helpful, even offering to create custom tutorial videos for clients. The interface is straightforward but feels a bit dated or ‘analog,’ lacking the now-popular drag-and-drop functionality, particularly in the call routing editor. The reports could be improved by adding more filters, such as Earnings Per Click.
3.5 out of 5
Customization and Feature Variety
While Retreaver is designed for large call centers or agencies with live representatives, its features also cater to specialized pay-per-call businesses. These include attributing caller information to DNI numbers and creating custom routing campaigns using ping tree rules to connect callers with advertisers.
However, the suite of specialized PPC features lacks advanced functionality, such as automatically creating callback requests based on IVR inputs and offering customizable IVR options with different voices.
5.0 out of 5
Additional Features and Integrations
Retreaver boasts the most tested integrations with third-party platforms among all pay-per-call platforms. These integrations enrich the original platform with additional features. For example, its integration with Voice Analytics, a trusted call transcription software, enables keyword searches within calls and automates the categorization and tagging of calls.
Additionally, Retreaver’s functionality for integrating webhooks is straightforward and well-documented.
Unawailable
Value for Price
It’s really hard to find information about Retreaver’s pricing plans, and the customer service team remains tight-lipped about pricing until you provide company details. However, active users generally report that its prices are reasonable.
Personally, whether you’re looking for the simplest pay-per-call solution or a high-end platform, there are better options available. However, Retreaver remains a reliable and user-friendly general call-tracking solution.
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Phonexa
